Our core policy is to handle feedback from our customers and other interested parties with a customer-focused approach, resolve it as quickly as possible through an effective and efficient system, continuously improve our processes and thereby increase customer satisfaction.

To achieve this, we commit to:

Closely following customer feedback across all channels such as phone, e-mail and social media, starting from the assumption that the customer is right; approaching every case fairly and objectively, communicating quickly, finding solutions and ensuring customer satisfaction,
Serving our customers' requests with our professional team and approach, in line with their expectation of high-quality service,
Regularly reviewing the customer complaint management process and the systems used in order to identify areas for development and increase efficiency, reporting on our activities and improving continuously,
Building a strong, accurate, clear and lasting customer relationship for the products and services our company provides directly or indirectly,
Strengthening internal and external communication and providing all necessary resources in order to evaluate and respond to feedback from customers, employees and other interested parties as quickly and accurately as possible, and to resolve issues in a way that prevents them from recurring,
Preserving company values and building a participatory, positive company culture in which employees work willingly and with high motivation,
Respecting the environment, people and society,
Complying with the relevant legal requirements to ensure lasting customer satisfaction.